Help and support
General billing enquiries and technical support
All of our credit and debit card processing is handled by a separate company called CCBill. If your enquiry is about a payment you've made, please contact CCBill at https://support.ccbill.com.
If you have an enquiry about any other aspect of this site – including downloading files or using the shopping cart, please use our contact page to get in touch.
Questions and answers
Are your videos compatible with my computer?
Our videos are available in MPEG-4 format, which is compatible with both Mac and PC. Our standard size files are ideal for watching on a computer monitor using Quicktime, iTunes or Window Media Player – or for playing through a smart TV.
If you're planning to watch our videos on a portable device like an iPod or iPhone, you can download smaller versions.
The best way to make sure you can play our videos is to download a sample. You'll find sample videos under the 'about download formats' link on every movie page.
What size are your videos?
Standard size movies are 960x540 pixels and are encoded at around 2Mbps. Small versions are 480x270 pixels, encoded at around 500kbps. Again, the best way to make sure you're happy with the size and quality of our downloads is to download a sample. You'll find sample videos under the 'about download formats' link on every movie page.
What is DRM – and does it affect the videos I buy from this site?
DRM (Digital Rights Management) places restrictions on the way users play media files. Its aim is usually to protect copyright. For example, it might mean that the file is only playable for a particular rental period or that it can't be transferred to a different computer or device.
We don't use DRM. Once you buy one of our videos, it's yours forever without restrictions.
However, our videos are protected by copyright and we ask that you don't share them with others or distribute them in any way.
What happens if I lose my connection while I'm downloading a video?
If your download is interrupted by connection problems, you can still restart the download once your connection is restored. However, if you're having problems, you could also consider using a download manager – a piece of software that's designed to improve downloading. A download manager will usually allow you to continue a download that's been interrupted. It may also improve the download speed.
If you're using a Windows PC, you can download SpeedBit Download Accelerator Plus free of charge. Eltima Folx is a popular free equivalent for Mac users.
For all other enquiries, please use our contact form to get in touch with us – and we'll respond as quickly as possible.